The Workplace Mediation Course

Workplace mediation courses are design to equip particpants with the skills and knowledge needed to effectively mediate conflicts in a professional environment. There courses are suitable for HR profesionals, managers, team leaders and anyone interested in learning how to resolve work place disputes.

Key components covered in the Workplace Mediation Course

  • Understanding the role of the mediator

  • Differences between mediation and other forms of dispute resolution

Introduction to Mediation

  • Overview of different conflict resolution theories

  • Understanding the dynamics of workplace conflict

Conflict Resolution Theory

  • Mediation Process Steps

  • How to prepare for mediation sessions

  • Setting ground rules and creating a safe environment for discussion

Mediation Process

  • Active listening techniques

  • Asking open-ended questions

  • Managing emotions and maintaining neutrality

Communication Skills

  • Techniques for facilitating negotiation between parties

  • Encouraging collaborative problem-solving

Negotiating Skills

  • Role playing scenarios

  • Case studies and real world examples

  • Feedback and reflection on practice mediations

Practical Mediation Exercises

  • Understanding confidentiality and impartiality

  • Awareness of relevant workplace laws and regulations

Legal and Ethical Considerations

  • Handling Complex and high conflict situations

  • Dealing with power imbalances and cultural differences

Advanced Mediation Techniques

By the end of the course, you should be well-equipped to handle workplace conflicts effectively, helping to create a more harmonious and productive work environment.